Some previous considerations

Do not wait until the last moment, start moving when you see you are about to become roofless. The first step is to contact the Social Services of your neighbourhood, where you are registered. Everyone of us has the right to a free doctor and to a lawyer as well as the right to a social worker.

Are you about to end up on the street?

  • If you live in Barcelona, find your social services centre here:
    Social services in Barcelona
  • If you live in Catalonia, but outside of Barcelona go to the corresponding social services centre. To find out where your social services centre is, call 012. Social services of your city need to assist you, the solution is not going to Barcelona because you will find yourself out of line.
  • If you live outside Catalonia, call the citizen information number 012.
  • If you live in Barcelona and you are going to be evicted from your home in a few days, call the Centre of Social Emergencies and Urgencies (CUESB).
    Address: C/ Llacuna , 25 | Tel. 900 70 30 30
  • If you’ve got a hearing disability, you can contact Barcelona City Council’s through instant messaging with the Telegram app writing to 681 012 012. If you are from Barcelona you can go to the Attention Social Office in Sant Miquel square where they have attention with sign language.
  • If your problem has to do with a gender violence situation, call the number 016.
  • If you are not registered, speak with the Social Services of your neighbourhood. In case of being a foreigner and not having the documentation you can get advice from the Attention Service to Immigrants, Migrants and Refugees (SAIER).
  • If you haven’t got a medical card, you can go to SAIER or contact with the Family and Health Association.

Important aspects that should be considered

  • Check you’ve got all your documentation in order. ID card or passport, medical card and, if you’ve got it, the census registration. You will need either of these documents to ask for benefits and you must check the expiry date. If you are not registered in any records office, explain your situation to your neighbourhood’s Social Services.
  • Prepare yourself an emergency pack with your most essential things and look for someone who can store them for you.
  • If you live with your family and are looking after your children, don’t hesitate to call the Social Services, since families have priority and you will soon be attended. If you are single or you live with your partner with no children, it will be more difficult to find a solution.

If you’re having problems paying the mortgage or the renting and you’re in an eviction process:

  • Housing Agency of Catalonia
    There exists Ofideute, a service of the Government of Catalonia that advises on the mortgage debt and works as an intermediary with the bank entities. It also exists a service of help to pay rent.
  • Platform of People Affected by the Mortgage
    In their web you can find useful documents to ask for the assignment in payment and to apply for free legal advice in case of eviction.
    Web site | Barcelona headquarters
  • Càritas Housing Mediation Services
    This service offers mediation between families who cannot pay rent and the owners or financial entities, in case of mortgages. It works in the regions of Barcelonès, Vallès Oriental and Occidental, Baix Llobregat, Garraf, Alt Penedès, part of Maresme and part of Anoia. To find out more, write an e-mail to smh@caritasbcn.org or visit this website.
  • Storage and safekeeping service for belongings after a legal eviction
    Barcelona City Council service that offers the storage of furniture, belongings and homeware for people who have been evicted, legally or illegally, up to a maximum of three months. More information.

And what does Arrels do?

Arrels assists people who are living on the street, prioritizing accompaniment to those who find themselves in a most vulnerable situation. We also offer orientation to people who are living on the street to improve their situation and we explain them the resources that exist in the city. To confront the predictable increase of the people who will live on the street, we need personal and economic resources. Get involved!