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  • Welcome
  • Welcome
  • Welcome
  • Welcome
  • Welcome
  • Welcome
  • Welcome

A person ends up on the street after his bonds have been broken. Therefore, a welcome where the person feels he’s affected by a problem, that he isn’t just a number and doesn’t feel guilty about his situation is very important. This contact will respect his privacy and will orientate him to the resources available.

Arrels' stance

Welcome spaces must be quiet places where people can feel safe. Welcoming services should offer meaningful activities, in order to help the homeless person transform his situation. Their right to be registered, irrespective of their legal situation, and to be protected from violent situations, needs to be guaranteed as well.

The context...

Quick vision of the situation in Barcelona

There are no public lockers where people can store their belongings.
There are local temporary shelters where people can stay without prior appointment.

There are public offices that serve as a guide for a first shelter.

If the person is registered on the census record, he must go to the Social Services of the community.
If the person is not registered, he must go to the Social Inclusion Service (SIS) of Barcelona.

In Arrels, how’s the welcome provided?

A place for shelter and relationship

The person who arrives for the first time in the day centre of Arrels meets a volunteer who welcomes him and a social worker who shows interest in his situation. This first meeting can result in a shower, searching for a room to sleep in, providing a blanket to spend the night on the street, giving information about other resources where he can find help…The objective is building up confidence, detecting the needs of the person and restoring bonds. In the day centre, the person can participate in activities, talk with peers or simply have a rest for a while.

Hygiene services

Having a shower, shaving and changing clothes means feeling good on the inside and also externally for a person who is living on the street or in a rented room without hot water. In 2015, 1366 had hygiene services, 666 people had a shower,  487 people were shaved and 143 used hairdresser services.

A place to leave belongings

When a person sleeps rough or must leave the rented room where he lives, he needs a safe place where his things and documentation can be stored. Arrels offers a locker where people can leave their stuff if needed. 420 people used it during 2015.

Enabling communication

Where does a homeless person get his post? And how does he manage to get a phone call or to search for information on the internet? Arrels offers a postal service where the people who haven’t got a permanent address can get post, 317 people received letters during 2016. There’s also a room where they can receive phone calls and use the internet.