In Arrels, how’s the welcome provided?
A place for shelter and relationship
The person who arrives for the first time in the day centre of Arrels meets a volunteer who welcomes him and a social worker who shows interest in his situation. This first meeting can result in a shower, searching for a room to sleep in, providing a blanket to spend the night on the street, giving information about other resources where he can find help…The objective is building up confidence, detecting the needs of the person and restoring bonds. In the day centre, the person can participate in activities, talk with peers or simply have a rest for a while.
Having a shower, shaving and changing clothes means feeling good on the inside and also externally for a person who is living on the street or in a rented room without hot water. In 2015, 1366 had hygiene services,
666 people had a shower, 487 people were shaved and 143 used hairdresser services.
A place to leave belongings
When a person sleeps rough or must leave the rented room where he lives, he needs a safe place where his things and documentation can be stored. Arrels offers a locker where people can leave their stuff if needed. 420 people used it during 2015.
Where does a homeless person get his post? And how does he manage to get a phone call or to search for information on the internet? Arrels offers a postal service where the people who haven’t got a permanent address can get post, 317 people received letters during 2016. There’s also a room where they can receive phone calls and use the internet.