What to do if you become roofless

  • Even if you became roofless a few days ago or longer in Barcelona and nobody knows it, you can ask for help to the City Council’s Social Insertion Service. There assist lonely people and families with underage or full age children. It is better if you go there directly.
    Address: Paseo Pujades, 29 | Tel. 932 566 650
  • You can go eat for free to any of the feeding centres of Barcelona by your own for 3 days. But, if you want to go more days, you will need that your Social Services centres does the paperwork. More information.
  • If you need a place where to sleep, you can go to temporary free shelters. It is not necessary a prior appointment, you can go there directly. It is better if you can bring a supporting document (ID card or passport).Zona Franca: c/ Número 60 Zona Franca, 9
    Nou Barris: c/ Marie Curie, 20
    Sarrià: c/ Císter, 20
    More information.
  • If you need a place to shower you can consult this community guide of San Egidio that puts together the Barcelona services where you can eat, sleep, shower or recover.
  • If you have been assaulted, threatened, insulted or been in a discriminatory situation, you can contact the Service of Hate and Discrimination of the Provincial Prosecutor’s Office of Barcelona. Address: Gran Via de les Corts, 111, Ciutat de la Justícia, Building F, floor 9 / Tel. 93 554 91 10 y 91 554 93 26.
    You can also contact to Arrels’ juridical care team to ask for advice. Tel. 635 439 400.
  • If you live outside Catalonia, call the citizen information number 012.
  • If you live in Catalonia but outside of Barcelona you need to go to the Social Service Centre that corresponds to you. To find out where your social services centre is, call 012.

What can you do when it gets cold?

Throughout the cold months, in Barcelona, there are two options:

  • A short-stay centre (Centre d’Estades Breus, CEB), a resource with 75 places located in c/ Llacuna, 25 and opens the colder months: since the 17th of December to the 17th of March. You can go straight and anytime.
  • When the temperature reaches 0ºC in Barcelona, the alert phase of the cold operation is activated because it is considered dangerous for the person. In these days, it is expected that 325 emergency places will be opened in facilities located mainly in the districts of Sant Martí and Sarrià-Sant Gervasi. You can ask for more specific information at Centre d’Estades Breus (c/ Llacuna, 25).

And what does Arrels do?

If you are in Barcelona, come regularly to Arrels’ Open Centre. We haven’t got resources for everybody, but you can spend all the afternoon here, have a rest, leave you belonging in the cloakroom and get advice about the entity and city resources. The open centre opens from Monday to Friday from 10h to 13h and from 16h to 19:30h. It is located at c/ Riereta 24 of Barcelona.